Customer Solution Portal

Submit a ticket My Tickets
Welcome
Login  Sign up

Error Code - 11 - IsolationErr

Definition: Insulation impedance of PV positive to ground or PV negative to ground exceeds the specified range


Possible Causes: Air Humidity is high


Solutions:

  1. Observe for 10 minutes and see whether the alarm will be eliminated automatically
  2. Check insulation of PV system
  3. Contact after-sales service personnel

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.